Refund policy

I've updated the policy to include photo requirements, customer-paid return shipping, and your contact email.

Lush Jewels & Jewelry Store 30-Day Money-Back Guarantee Policy

Effective Date: January 2026

At Lush Jewels & Jewelry Store, customer satisfaction is our priority. We proudly offer a 30-Day Money-Back Guarantee to ensure you can shop with confidence. If you are not completely satisfied with your purchase, you may return eligible items within 30 days of delivery for a refund, subject to the terms outlined below.

30-Day Satisfaction Guarantee

If for any reason you are not satisfied with your purchase, you may request a return within 30 days of receiving your order. Once the returned item is received and inspected and approved, we will issue a refund to your original payment method.

Eligibility Requirements

To qualify for a refund:

  • The item must be returned within 30 days of the delivery date.

  • The jewelry must be unworn, unused, and in its original condition.

  • All original packaging, certificates, tags, accessories, and promotional items must be included.

  • Proof of purchase or order confirmation is required.

  • Clear photographs of the item and all included contents may be requested before return approval.

  • The item must not show signs of damage, alteration, resizing, repair, misuse, or excessive wear.

Non-Returnable Items

The following items are not eligible for refunds unless they arrive damaged or defective:

  • Custom-made or personalized jewelry.

  • Engraved items.

  • Gift cards.

  • Final sale or clearance items.

  • Jewelry that has been resized, modified, or repaired after purchase.

Return Process

  1. Contact our customer service team at advisorswealthtax@gmail.com within 30 days of receiving your order.

  2. Include your order number, reason for the return, and photographs of the item if requested.

  3. Our team will review your request and provide return instructions if the return is approved.

  4. Securely package and ship the item to the return address provided.

Refund Processing

  • Refunds will be processed after the returned item has been received and inspected.

  • Approved refunds will be issued to the original payment method used for the purchase.

  • Processing typically takes 5–10 business days after approval.

  • Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Damaged or Incorrect Orders

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and provide photographs of the item, packaging, and shipping label. We will review the claim and, if approved, arrange a replacement or full refund at no additional cost.

Return Shipping

  • Customers are responsible for arranging and paying return shipping costs for all approved returns.

  • We recommend using a trackable and insured shipping service, as Lush Jewels & Jewelry Store is not responsible for items lost, stolen, or damaged during return transit.

  • Return shipping costs are non-refundable unless the return is due to an incorrect, damaged, or defective item received from us.

Our Commitment

At Lush Jewels & Jewelry Store, we are committed to providing exceptional quality jewelry and outstanding customer service. Our 30-Day Money-Back Guarantee is designed to give you peace of mind when purchasing from us.

Contact Us

Lush Jewels & Jewelry Store

Email: advisorswealthtax@gmail.com

For all questions regarding orders, returns, refunds, or product inquiries, please contact us at the email address above. We aim to respond to all inquiries within 24–48 business hours.

We appreciate your trust and look forward to helping you find jewelry you'll love for years to come.